TERMS & CONDITIONS
UPDATED ON: 8 OCTOBER 2025
Please read these Terms and Conditions carefully before accessing and/or using any website owned and/or maintained by Menopause Asia Sdn Bhd (Registration No. 202501017034 (1618448-X)) (“Company”) and/or any of its affiliates or related corporations (“Website”) and/or before using any of the services available on the Website (“Services”).
By accessing and/or using the Website and/or Services, you hereby agree to be legally bound by these Terms and Conditions that are referenced herein or that shall apply to the use of the Website. If you do not accept these Terms and Conditions, please do not continue using the Website.
IMPORTANT: Please do not use the functionality of this Website for any medical emergency. If you are experiencing any medical emergency, please consult a doctor in person or call the emergency medical services number immediately.
1.
GENERAL TERMS OF USE OF THE WEBSITE AND/OR THE APP
1.1
The domain name “www.menopauseasia.com” is owned by the Company.
1.2
These Terms and Conditions are published to set out the rules and regulations, privacy policy and terms of use for access or usage of the Website and/or Services.
1.3
These Terms and Conditions form a document which is generated by a computer system and thus these Terms and Conditions do not require any physical or digital signature.
1.4
Wherever the context so requires, the term “You”/“User” shall mean any natural or legal person who is using the Website and/or Services and the term “We”/”Us” shall mean the Company.
1.5
You must not misuse the Website and/or do anything to cause harm to the Website (including but not limited to doing anything that cause the transmission of any virus or harmful material to the Website).
1.6
You must not attempt to gain unauthorised access to the Website and/or to the database maintained by the Company. In the event of such a breach, your right to use the Website will cease immediately and the Company may report this breach to the relevant law enforcement authorities.
1.7
If you choose, or you are provided with, a user identification code, password or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedure, the Company has the right to disable any user identification code or password, at any time, if you have failed to comply with any of these Terms and Conditions.
1.8
The Website is not free from bugs or viruses and that you are responsible for configuring your information technology, computer programs and/or platform. You agree you should use your own virus protection software.
1.9
The Website may contain links to third party websites. The Company is not responsible for the content or privacy policies of those websites, and these links on the Website should not be considered as endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those web pages.
1.10
You may link to the home page of the Website, provided that you do so in a way that is fair and legal and does not damage the reputation or take advantage of the Company or its brand. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of the Company where none exists. You must not establish a link from any website that is not owned by you. The Company reserves the right to withdraw linking permission without notice. If you wish to make any use of material on the Website other than that set out above, please address your request to hi@menopauseasia.com.
1.11
The Company does not guarantee that the Website, or any content on it, will always be available or be uninterrupted. The Company may suspend access to all or any part of the Website, or close it indefinitely for business and operational reasons. The Company will try to give you reasonable notice of any suspension or withdrawal.
1.12
Whilst the Company has taken reasonable steps to ensure the accuracy and correctness, the material on the Website could include technical inaccuracies or typographical errors. The Website and the information contained on it are delivered on an “as-is” and “as-available” basis.
1.13
The Website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by the Company. The views expressed by other users on the Website do not represent our views or values.
1.14
All information, data and materials relating to medical and health conditions, products and treatments provided on the Website are provided for informational purposes only and do not constitute medical advice, recommendations or warranties of any kind. The information provided in the Website is not a substitute for the advice of a registered medical practitioner. You are advised to seek the consult and advice of registered medical practitioners, where appropriate.
2.
SERVICES
2.1
The Website provides customers with access to various health and wellness services (“Services”), including but not limited to access to tele-consultation services provided by the medical practitioners on the Website (“Teleconsultation Services”).
2.2
In order to use the Services, you will need to fill up a form and provide your consent for the use of the Services to be able to register an account on the Website. This would require you to provide the following information:
2.2.1
Full name as per your NRIC/Passport;
2.2.2
NRIC/Passport Number;
2.2.3
Age;
2.2.4
Date of birth;
2.2.5
Correspondence address;
2.2.6
Contact number;
2.2.7
Email address; and/or
2.2.8
any such other information as may be required by the Website.
2.3
On your request for Teleconsultation Services on the Website, this Website shall connect you to registered and qualified medical practitioner(s) within the Website who has/have agreed to provide Teleconsultation Services through the Website (“Medical Practitioners”).
2.4
The use of this Website and/or the use of the Services do not create a doctor-patient relationship or other fiduciary relationship between the Company and you. Nothing in these Terms and Conditions shall be read and/or interpreted to mean, whether expressly or by implication, a doctor-patient relationship or other fiduciary relationship between the Company and you, and you acknowledge that the Medical Practitioner is not an employer, employee or agent of the Company for any purpose or vice versa.
2.5
You agree and understand that the successful registration of the account of the Website is restricted to those above 18 years of age. The person registering for the account must be in a position to be fully diligent, understand and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms and Conditions and be able to abide and comply with these Terms and Conditions. The Website is entitled in its sole discretion to refuse or reject your registration if you fail to satisfy this eligibility requirement.
2.6
In order to obtain the Services, you shall, at your own costs and be responsible to:
2.6.1
obtain all necessary hardware, software, application, facilities and communication services which are required for your usage of the Website;
2.6.2
ensure the security of your own device(s) which is used for the purpose of accessing the Website;
2.6.3
fill in accurate information, details, particulars, statements and any other information required in the Website;
2.6.4
pay any fees or charges in relation to the chosen Services; and
2.6.5
comply with all applicable laws, regulations, rules and orders.
3.
TELECONSULTATION SERVICES
3.1
By registering your interest to obtain Teleconsultation Services, you shall be required to go through the Website’s patient onboarding processes prior to booking an appointment for consultation services with a Medical Practitioner.
3.2
Upon first consultation, the Medical Practitioner may order laboratory tests to be conducted, depending on the outcome of the consultation. Such advice shall be solely determined and provided by the Medical Practitioner.
3.3
You agree and acknowledge that, upon receiving laboratory instructions from the Medical Practitioner, you may be required to attend in person at a panel laboratory to undergo blood and other medical tests subject to your consent. You further acknowledge that such laboratory instructions are not drafted and provided by the Company, and the Company shall not be held responsible or liable for the content, accuracy, or suitability of such instructions.
3.4
Upon the Medical Practitioner receiving the laboratory report, the laboratory report will be uploaded on the Website. You shall book the follow-up consultation appointments with the Medical Practitioner on the Website at a time suits best to you.
3.5
You agree and acknowledge that the Company shall not be liable to you in any way in regard to the Services provided by the Medical Practitioner including but not limited to any professional advice, consultation, diagnosis, treatment, procedure and/or medication you may obtain from the Medical Practitioner. The Company shall not be liable for any deficiency including but not limited to misconduct, injury caused or lack of knowledge of the Medical Practitioner. The Company is not a party to the interaction between the Medical Practitioner and you and the Company takes no liability in regard to any such acts and/or omissions of the Medical Practitioner.
3.6
The Teleconsultation Services shall be and/or are provided to you by the Medical Practitioners and not by the Company. For the avoidance of doubt, the Company does not practise medicine and/or any other licensed medical profession and it does not interfere with the practice of medicine and/or any other licensed medical profession. The Company’s role is limited to facilitating connections between you and the Medical Practitioners.
4.
E-PHARMACY SUBSCRIPTION SERVICES
4.1
Upon assessment and further consultation by the Medical Practitioner, the Medical Practitioner may, by sole determination, prescribe the appropriate medication which may be dispensed and delivered by a partner pharmacy providing dispensation services on the Website (“E-Pharmacy”) to you.
4.2
You hereby acknowledge that if you choose to commence the prescribed medication such as Bioidentical Hormone Replacement Therapy (“BHRT”), this prescription shall be by way of a subscription plan, where the prescription shall be delivered to you every two (2) months, subject to any changes in the prescription due to further consultations with the Medical Practitioner or termination of the Services.
4.3
Upon the prescriptions being uploaded onto the Website’s system by the Medical Practitioner, the E-Pharmacy shall receive the prescriptions, prepare and deliver the prescribed BHRT to you.
4.4
In accordance with the subscription plan set out in Clause 4.2, the Platform will arrange reminders for you to schedule follow-up appointments every three (3) months during the first year of your subscription, and thereafter every six (6) months.
4.5
You agree and acknowledge that the Company is not and shall not be responsible for the dispensing or delivery of the prescribed BHRT or any other medicine prescribed to you.
4.6
You agree and acknowledge that the Company is not and shall not be responsible or liable for any prescriptions of BHRT or any other medicine which may be prescribed by the Medical Practitioner through this Website to you.
5.
PAYMENTS
5.1
Certain services offered on the Website may be subject to payments now or in the future. The Company shall be collecting the Professional Fees in relation to the Teleconsultation Services for and on behalf of the Medical Practitioner. Please note that any payment term presented to you in the process of using or signing up for the Service is deemed part of this Agreement. Please refer to the Website for further information.
5.2
Based on the Services you have opted for, you hereby agree and acknowledge that you will be required to make payment before:
5.2.1
booking any virtual consultation services with the Medical Practitioners;
5.2.2
receiving laboratory instructions; and
5.2.3
dispensing and delivery of BHRT or any other prescribed medicines to you.
5.3
The Company uses a third-party payment processor (“Payment Processor”) to bill you through a payment account linked to your account for the Services you opted for (“Billing Account”). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. By choosing to proceed, you agree to pay the Company, through the Payment Processor, all charges at the prices indicated on the order pages when you placed your order for the Services in accordance with the applicable payment terms and you authorise the Company, through the Payment Processor, to charge your chosen payment provider (“Payment Method”). You agree to make payments using that selected Payment Method. The Company uses reasonable care to ensure that the prices advised to you are correct. However, the Company reserves the right to correct any error or mistake that it makes even if it has already requested or received payment.
5.4
The fees chargeable to you shall be indicated to you before proceeding to the payment based on the Services you have opted for. Any charges or fees relating to services provided by your Medical Practitioner shall be solely borne by you.
5.5
Some of the Packages, such as the prescribed medication plan, shall be a subscription plan, where will be charged for payment every two (2) months for prescribed BHRT or any other prescribed medication via the Payment Provider. Should you default in this payment, the Company reserves the right to terminate the Services provided to you immediately.
5.6
Contact and billing data:
5.6.1
You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date, and you must promptly notify the Company or the Payment Processor if your payment method is cancelled (e.g. for loss or theft), or if you become aware of a potential breach of security, such as the unauthorised disclosure or use of your user name or password.
5.6.2
You shall inform the Company immediately in writing or by email of any change to your contact details (namely, your address, contact number, and/or any other related information).
5.7
You agree and acknowledge that when you provide the Company with your payment information, you consent and authorise the Company and Payment Provider to receive, store and encrypt your payment information.
5.8
In the event you wish to alter your treatment plan after you have approved the treatment plan, you may do so ten (10) business days prior to the next payment charge or you may be subject to a further charge as required by the Company.
6.
REFUND POLICY
6.1
Unless otherwise provided for in these Terms and subject to the Company’s sole discretion, all fees and charges billed are payable in advance in full. Further, such fees and charges are exclusive of all applicable taxes, levies or duties imposed by taxing authorities and you shall be responsible for payment of all such taxes, levies, or duties.
6.2
Unless as otherwise specified in the listing on the Website, you will not be entitled to a refund of such fees already paid:
6.2.1
in the event that you cancel a scheduled appointment less than forty eight (48) hours in advance or if you miss a scheduled appointment;
6.2.2
in respect of any consultation that has either been completed or terminated by you;
6.2.3
in respect of any laboratory tests that has either been completed or terminated by you; or
6.2.4
in respect of BHRT or any other prescribed medicine that has either been dispensed or delivered to you.
6.3
Unless as otherwise specified in the listing on the Website, if you cancel a scheduled appointment more than forty eight (48) hours in advance, you shall be entitled to a refund, subject to the refund policy of the Company and the Company shall be entitled to deduct RM50 as an administrative charge prior to the refund.
6.4
In the event of there is potential risk of substantial delay of the provision of the Services, you may contact the Website to discontinue and/or terminate the Services and apply for a refund to the Company, subject to the refund policy of the Company.
6.5
In the event you are entitled to any refund for any reason in respect of any Services on the Website, you agree that the Company will issue you with a refund to the same payment method that was used in making payment. The Website may require you to provide additional information prior to processing any refund and you hereby agree to provide your express consent to it.
6.5
For any cancellation of Services, the Company reserves its right to impose any additional charges which may incurred against you.
7.
SPECIFICATIONS, RISKS AND DISCLAIMERS
7.1
You acknowledge and agree that the Services are tailor-made based on your individual specifications and treatment needs. You further agree that time is required to design and prepare the customised treatment plan for the Services to be provided to you.
7.2
The Company does not guarantee successful treatment outcome from the Services provided by the Medical Practitioners at all times.
7.3
The Company shall not be liable:
7.3.1
for any delays caused by any event in relation to the provision of the Services;
7.3.2
for any misdiagnosis that is caused by negligent treatment provided by the Medical Practitioners;
7.3.3
any misuse or mistreatment of BHRT or any other prescribed medicine obtained by you through the E-Pharmacy;
7.3.4
for any defect that is caused by failure to follow directions and/or schedule as advised by the Medical Practitioners with regards to the treatment plan;
7.3.5
for any lack of results due to failure to adhere to the advice, prescription, schedule, directions provided by the Medical Practitioners;
7.3.6
for any lack of results due to BHRT or any other prescribed medicine being misused, modified and/or used in combination with other third party products;
7.3.7
if you do not subscribe for the treatment plan and/or prescribed medicine, as recommended by the Medical Practitioner for a better recovery rate;
7.3.8
if you use BHRT and/or any other prescribed medicine obtained from this Website for any commercial, business or re-sale purposes;
7.3.9
for ensuring that you receive the medicine you are prescribed or that the medicine you receive is the same as that prescribed by Medical Practitioner;
7.3.10
for any instructions and/or directions in relation to the medication provided by the Medical Practitioner;
7.3.11
for any of the information made available or accessed on or through the Website or any decisions made by you based on any information made available or accessed on or through the Website;
7.3.12
for any recommendation of any specific tests, physicians, products, procedures, opinions, or third parties, or other information that may be mentioned on the Website and that any arrangement entered into between you and any Medical Practitioner or any third party named or linked to or from the Website is at your sole risk and responsibility; and/or
7.3.13
for any referrals to any third party recommended by the Medical Practitioners.
7.4
The Company and the Medical Practitioner do not guarantee successful treatment outcome from the Services. Individual results vary and the Medical Practitioner may advise on a longer or shorter treatment process.
7.5
By using the Website, you acknowledge and consent to the following:
7.5.1
the Website does not serve all your medical needs;
7.5.2
it is necessary for you to go in for an in-person consultation with the Medical Practitioner for the Services and/or attend in-person laboratory work for the Services and such other activities as may be notified by the Company and/or the Medical Practitioner;
7.5.3
the Company assumes no liability for any advice, consultation, services (including the Services) or treatment provided by such registered medical professionals (including the Medical Practitioner).
7.6
Should you have any medical or health-related queries, you should seek advice from your medical practitioner, doctor or any other health professional promptly. You should not disregard any medical advice or delay seeking any medical advice due to any information provided in the Website, and you should not use the Website as basis for diagnosing or treating any medical or health problem, or prescribing medication unless you have opted for the Teleconsultation Services on the Website, in which case then the Medical Practitioner shall be responsible for diagnosing and/or treating you.
7.7
To the maximum extent permitted by law, you irrevocably agree and acknowledge that the Company do not warrant or make any representations that the Website is the appropriate channel of consultation for your particular healthcare problem, or meets your specific requirements.
7.8
The Company disclaims any liability for any use of the Website for the provision of any emergency services or where diagnosis or treatment-in-person is required. You should always consult a doctor in person or contact your local emergency services immediately if your medical condition is serious or cannot be diagnosed or treated without a physical consultation.
7.9
You may be issued with a prescription for BHRT or other prescribed medicine by the E-Pharmacy by the Medical Practitioner and may be prompted to use delivery services for delivery or fulfilment of prescription medicines. You are under no obligation to purchase any prescribed medication.
7.10
The Website may use transmissions over the internet which are never completely private or secure. You understand that any personal data, message or information which you send in the course of the use of the Website may be made public on the Website may be looked at, and read or intercepted by others.
7.11
The Company does not warrant and hereby disclaims any representation, warranty or term with respect to the Website and its functions, whether express, implied or statutory, including but not limited to:
7.11.1
the Website and its functions being available at all times, uninterrupted or error-free, or that defects will be corrected or that the Website is and will be free of all viruses and/or other harmful elements;
7.11.2
the Website is and will be free from any unauthorised access, intervention, hacking, sabotage, fraud or infiltration by third parties; and/or
7.11.3
the Website and its functions being compatible or working with any third party software, applications or third party services.
8.
PERSONAL DATA AND RISKS
8.1
For the purposes of your consultation with the Medical Practitioner, details of your personal data and personal health information (including but not limited to your medical history) (“Personal Data”) will be shared by the Company with the Medical Practitioner. You acknowledge and consent to the disclosure of the Personal Data by the Company to the Medical Practitioner.
8.2
Your Personal Data may also be discussed with you and/or disclosed through the use of interactive video, audio and/or other forms of telecommunications technology and the Medical Practitioner may also carry out the consult, diagnosis or treatment plan (to the extent legally and ethically permissible) for you using these technologies. There are potential risks associated with such use technologies. These risks include, but may not be limited to:
8.2.1
information transmitted may not be sufficient (e.g. low quality of images) to allow for appropriate decision making by the Medical Practitioner;
8.2.2
delays in evaluation or treatment could occur due to failures of the electronic equipment or communication networks;
8.2.3
a lack of full access to all your health records may result in adverse drug interactions or allergic reactions or other judgment errors in rare cases;
8.2.4
security protocols could fail, causing a breach of privacy of personal health information;
8.2.5
the transmission of your Personal Data could be disrupted or distorted by technical failures; or
8.2.6
the transmission of your Personal Data could be interrupted by unauthorised persons; and/or the electronic storage of your Personal Data could be accessed by unauthorised persons.
You acknowledge and consent to the communication of the Personal Data through the use of interactive video, audio and/or other forms of telecommunications technology (whether through the Website or other forms) and the risks associated with it.
8.3
Details of your Personal Data will be shared by the Company with its directors, employees, contractors or other medical practitioners, by the Medical Practitioner with its directors, partners, employees, contractors or other medical practitioners and you acknowledge and consent to the disclosure of the Personal Data by the Company or the Medical Practitioner to such persons or entities. The means of communication and the risks highlighted above apply to the disclosures envisaged here too and you acknowledge and consent to such means of communications and risks.
8.4
Calls from the sales team of the Company may be monitored or recorded for quality purposes.
8.5
You have the right to withhold or withdraw consent to the disclosure of your Personal Data by the Company or the Medical Practitioner at any time by prior notice in writing to the Company. If the Company is not able to continue to sell the Services as a result thereof, the Company will inform you of the same. If the Medical Practitioner is not able to treat you as a result of the same, the Medical Practitioner will inform you of the same.
9.
YOUR SUITABILITY
9.1
The Company and/or the Medical Practitioner has the right to determine at any time if you are a suitable candidate for the Services. If you are not, the representatives of the Company and/or the Medical Practitioner will notify you whether before commencement of the Services. Subject to the applicable refund policies, your refund will be equal to the amount you paid for the Services.
10.
INTELLECTUAL PROPERTY
10.1
All intellectual property rights in the Website, and in the material published on it, is owned by and/or licensed to the Company.
10.2
No part of the materials on the Website should be used for commercial purposes without obtaining a licence to do so from the Company or its licensors.
10.3
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website, but you must not republish, redistribute or amend the copies of any material you have printed off the Website without the prior written consent of the Company. If you print, copy or download and/or store any part of the Website in breach of these Terms and Conditions, the Company will cease your right to use the Website immediately and you must, at the option of the Company, return or destroy any copy of the materials you have made.
11.
TERMINATION
11.1
The Company may, without prior notice, and at its sole discretion, terminate this Agreement and/or terminate or suspend your right to access or use the Website and to block any future access and/or use of the Website by you, including but not limited to situations where it is determined that there is unauthorised use / access thereof in a manner that violates the laws of the applicable jurisdiction; threatens the security or otherwise harms the Company, the brand “Menopause Asia”, personnel of the Company, or other users and third parties; you failed to pay for the Services when due and payable to the Company; you breached any of these Terms and Conditions in this Agreement; and/or you used the Website for any other purpose than the permitted purpose.
12.
GOVERNING LAW AND JURISDICTION
12.1
These Terms and Conditions shall be governed by, construed under and enforced in accordance with the laws of Malaysia. The parties shall use best efforts to settle any dispute, claim, disagreement, question or issue directly through good-faith negotiations. If the parties do not resolve some or all of the dispute through negotiation, then the parties agree to refer the issue(s) in dispute to mediation, which shall be a precondition to either party commencing any legal action. If mediation does not work, all disputes or differences arising out of this Terms and Conditions shall be referred to the Courts of Malaysia for resolution and the Parties hereby agree to submit to the exclusive jurisdiction of the Courts of Malaysia.
13.
SEVERABILITY
13.1
If any provision of these Terms is declared to be unenforceable, the remainder of these Terms will continue in full force and effect, and the unenforceable provision will be deemed modified to the extent necessary to comply with the applicable requirements of Malaysian laws, while retaining to the maximum extent permitted by law its intended effect, scope and economic effect.
14.
WAIVERS
14.1
No failure on the part of the Company to exercise, and no delay on its part in exercising, any right or remedy under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights provided in these Terms and Conditions are cumulative and not exclusive of any rights or remedies provided by law.
15.
ASSIGNMENT
15.1
You acknowledge and understand that the Company has the right to sell, assign or transfer its business and/or assign and/novate these Terms to a third-party without your prior approval. These Terms and any of your rights or obligations (including your treatment plan itself) may not be transferred or assigned by you without the Company’s express prior written consent.
16.
SUPPORT
16.1
Should you have any queries, complaints or require any assistance pertaining to the Services available on the Website, the Company’s support team can be reached during business hours via the following contact details:
16.1.1
Email address: hi@menopauseasia.com
16.1.2
Operation Hours: Monday – Friday: 9:00AM – 5:00PM
17.
GENERAL NOTES ON THESE TERMS AND CONDITIONS
17.1
The Company may revise and amend these Terms and Conditions from time to time. Every time you wish to use the Website, please check these Terms and Conditions to ensure you understand the terms and conditions that apply at that time. These terms were most recently updated on 8th October 2025.